How do I register for my own account?

On the login screen, click the Register button, and enter your email address on the subsequent screen. If we already have a Connection account set up for you, we will e-mail you your user name and temporary password right away. If not, we will ask you to fill out a quick registration form.

How do I fill out the registration form?

You'll be asked for your Advent copy number, e-mail address, and name. Make sure to enter them exactly as they are in our client records. If we find you in our records, we'll send you an instant acceptance e-mail. If not, we'll send you an e-mail with further instructions.

What if I'm not listed in Advent's client records?

Ask your company's primary Advent contact to enter you into Advent's client records (which he/she can do on Advent Connection).

How many people from my company can register?

There is no limit. Every person at your company can set up his/her own Advent Connection account.

I forgot my user name or password.

Click the "Forgot your user name or password?" link. Enter your e-mail address, and we will e-mail you your user name and password right away.

How do I change my user name or password?

Once you are in the site, click "Your Profile," then click "Change Your Connection User Name" or "Change Your Connection Password."

How do I change my contact information?

Once you are in the site, click "Your Profile," then click "Edit Your Contact Information."

Can I access all parts of Advent Connection?

Yes, with the following exceptions:
- Some Geneva pages are available to Geneva clients only.
- You cannot download a product if you don't have active maintenance for that product.